It goes without saying that everyone at Madison is passionate about cycling - it’s our lifeblood. But we’re equally passionate about giving our customers the best possible service as we know that their business and needs are what we’re here to serve. The better we are at our jobs, the easier life is for them.
We launched the system in 2001, and it’s become an essential and incomparable part of our business. Orders are processed automatically and then delivered within days, with many actually making it out the door that day for next day delivery. It takes the stress out of ordering, and makes for a streamlined, efficient system that improves both our business and yours.
We’re extremely proud of our B2B system, which is a state-of-the-art way to make life easier for all of our customers. If you need a product there’s no more messing about with phones or sitting there on hold, you simply log on, order what you need and wait for it to arrive.
We launched the system in 2001, and it’s an essential and incomparable part of our business now. Order are processed automatically and then delivered within days, with plenty actually making it out the door same day for next day delivery. It takes the stress out of ordering for our customers, and makes for a streamlined, efficient system that improves both our business and yours.
Another of the fundamentals parts of our business at Madison is the brand management team. We believe we have the best team in the business, and are confident in saying that no other distributor can offer the same level of attention to detail, customer care and expertise that we have here. In fact, many of the brands we work with see Madison’s brand managers as an extension of their own businesses, and we have relationships between brands and staff that, in some cases, have lasted for decades.
All of the information on our B2B system is personally curated and updated by our brand managers. It’s a time-consuming process, but there’s no substitute for the people who know these brands the best being the ones that look after the information you see when ordering a product. That means you can be sure that product information, images and pricing are all correct when you order something, and it means you can order easily and with full confidence.
In 2019 we opened the Shimano Training Centre – a bespoke area featuring nine workbenches, along with seminar and meeting space. It’s where our Shimano technicians deliver training to mechanics who work throughout the UK in accredited Shimano Service Centres.
We have 28,000 SKUs in stock, ready to go, housed in over 150,000 square feet of warehouse space.
On average we ship 1,100 orders and 2,500 outers per day. That adds up to 80,000 boxes shipped each month.
85% of those orders placed before 5pm get out the door the same day for next day delivery.
100% of orders placed before 3pm are dispatched same day to be delivered the next working day.